TWIN Toiletry Bags
OUR TOILETRY BAG
The TWIN, the toiletry bag that makes you want to hit the road
Closed, it disappears into your suitcase. Open it up, and it stands upright with everything you need in plain sight. Practical, clever and full of character, it’s ready to go wherever you do.
Featured product
Featured product
As seen in
TWIN Toiletry Bags | Small
TWIN Toiletry Bags | Small
TWIN Toiletry Bags | Medium
TWIN Toiletry Bags | Medium
TWIN Toiletry Bags | Large
TWIN Toiletry Bags | Large
Your questions
What are the delivery times?
Your TWIN deserves a smooth journey, just like your adventures.
All orders placed Monday to Friday before 12 pm are shipped the same day. Orders placed after 12 pm are shipped the following day. Orders placed on weekends or public holidays are shipped on the next business day.
What delivery options are available?
We offer several delivery options, which you can select when placing your order. Delivery is free on orders over €150. For orders below this amount, shipping costs are displayed before you complete your purchase.
Available delivery options: DPD Relay, DPD Predict, Mondial Relay, DPD Europe, DHL, Chrono Shop2Shop Europe.
How can I track my order?
Your TWIN is on its way? No stress, track it every step of the way.
As soon as your order ships, you’ll receive an email with your tracking number and a direct link to the carrier (Colissimo, Mondial Relay or another carrier, depending on your chosen delivery method). Click, track, and watch its journey in real time, like a GPS for your toiletry bag.
If your parcel seems to be taking the scenic route, contact us with your order number and we’ll get things moving again faster than a suitcase stuck at the airport.
I haven’t received any updates about my order. What should I do?
We’re sorry if you haven’t received any updates about your order yet.
Please check your order confirmation email, as well as your spam or junk folder. Once your order has been shipped, you’ll receive a tracking link so you can follow your parcel every step of the way.
If you’re still unsure, the Venitee Family is here to help. Email us at contact@veniteefamily.com and we’ll get back to you as soon as possible.
My parcel never arrived. What should I do?
We’re sorry about the inconvenience.
First, please check your parcel’s tracking information using the link sent when your order was shipped. We also recommend checking whether it may have been accepted by a neighbour or delivered to a pick-up point.
If you still can’t locate your parcel, please contact our customer service team at contact@veniteefamily.com. The Venitee Family will be happy to help and find a solution as quickly as possible.
Are online purchases secure?
Yes, purchases made on our website are completely secure.
All transactions are protected using reliable, encrypted payment protocols to ensure the confidentiality of your personal and payment information.
At Venitee Family, your trust matters to us, so you can shop with complete peace of mind.
How can I cancel my order?
Not hooked on your TWIN just yet? As long as it hasn’t left our warehouse, we can cancel your order. Simply email us at contact@veniteefamily.com with your order number, we’ll stop everything and confirm the cancellation within 24 hours.
Once your TWIN has been shipped, it’s already on its way and unfortunately can no longer be cancelled. But don’t worry: head to our Returns section to arrange its journey back to us.
If you selected delivery to a pick-up point, you can simply leave the parcel uncollected. It will automatically be returned to us after 5 business days. Once the return has been processed (within 3 weeks), we’ll issue your refund. Please still email us at contact@veniteefamily.com to let us know.
I’ve changed my mind. What should I do?
- You have 14 calendar days from the date you receive your order to return your TWIN if it isn’t quite right for you (wrong colour, wrong size, or a last-minute crush on another style…).
- Your TWIN must be returned in its original condition: unused, clean, in its original packaging and with any accessories included.
How do I make a return?
Send us a quick email with your order number and the reason for your return. We promise we won’t take it personally, it simply helps us improve.
Pack your return securely, ideally using the original packaging, and include a document stating your order number and the references and quantities of the items being returned.
Once your TWIN is back home with us and has been inspected, we’ll issue your refund within a maximum of 14 days using the same payment method used for your purchase.
Exchange or refund?
- If you chose the wrong size or colour, let us know and we’ll do our best to arrange an exchange, subject to availability.
- For an exchange, the new item must be of equal or greater value. If it is more expensive, you’ll be charged the difference.
- If an exchange isn’t possible, we’ll refund the cost of the returned item. Original delivery charges are non-refundable, unless the error was ours.
- Return shipping costs, as well as the cost of shipping the replacement item in the case of an exchange, are your responsibility. We haven’t quite figured out teleportation yet!
Received a damaged or faulty product?
Oops. If your TWIN arrives damaged, faulty or doesn’t match your order, please email us within 24 hours of delivery and include photos.
We’ll offer you either a replacement or a full refund, whichever works best for you, at no additional cost.
For hygiene reasons, products that have clearly been used, stained or significantly damaged cannot be returned.
Items marked as “final sale” or clearly identified as non-returnable at the time of purchase cannot be returned or exchanged.